One of the most common traits of successful business owners is that they know how to delegate. They know that time is money and the only way to focus on more important areas of their business is to hire someone to do the routine tasks. Answering phone calls is one of the most time-consuming yet…
Contact One Call Center is having a logo wear design contest. We will be giving away prizes. 1st Place: Ipad Mini 2nd Place: $100 We want to create something; fun, edgy, cool, old school, or old fashioned with Imagery and Text. As long as it appropriate for the workplace we will consider the concept. We…
Hosting a corporate event can be a great way to spread awareness, gain support, and attract new clients. Starting early will allow you to find all of the details you need, such as a venue or answering service, making it easier to plan a successful event. Keep these tips in mind when planning your event:…
The phone plays an important role in a variety of different businesses. A majority of communication with clients takes place on the phone, making it an essential part of the office. Learning how to properly speak with clients on the phone will allow you and your business to enjoy higher sales as well as more…
Are your customers as happy as they could be? If you’re wondering how to streamline and improve your company’s customer service, consult these excellent online resources. For more information on how using a call center can benefit your company, call Contact One Call Center at 1-800-278-3347. This article from Inc. magazine explores some of…
An effective order taking procedure is the backbone of any business that sells directly to customers. If a customer is left waiting on the phone for too long, or if your company doesn’t have after hours support to communicate around the clock, your e-commerce or catalog-based company may well lose important sales. Here are…
In order to ensure positive and productive communication with customers, the customer’s perspective must always be kept in mind. Consider tone of voice: a customer who is spoken to in a tone that is courteous, pleasant, and professional is much more likely to respond in kind. As this video explains, body language also matters: A…
If your business makes appointments on a regular basis, you ought to consider whether handling appointment scheduling yourself is the best use of your time. Here are just a few of the reasons why handing your appointment setting duties over to a call center can be extremely beneficial for your business. Save Time. Scheduling…
What is your customer service philosophy? Contact One’s philosophy is enhancing the customer experience with great service.
Contact One continues to maintain a high rating from the BBB
Judy Wood (our CEO here at Contact One Call Center) was selected to be on the Arizona Council for Small Business.
Contact One Call Center is proud to announce that we’ve received national recognition from the Association of TeleServices International (ATSI) for the communications industry. ATSI is the industry’s trade association for providers of telecommunications and call center services including telephone answering service, customer service and inbound order processing. Contact One has been in business in…