Answering Service / Call Center

Outstanding customer service is the best way to keep existing customers happy and to earn new business. It’s about more than just treating your customers well – it’s about your bottom line, too.

U.S.-based agents with English and Spanish support

The most advanced technology doesn’t replace a human voice on the other end of the line. Our team is based in Tucson, Arizona, and they provide happy, cheerful service in English and Spanish 24/7.

Superior customer service

No one wants to call customer service. When it’s absolutely unavoidable, make sure your callers speak to someone who can help. Our agents are carefully trained problem-solvers who understand your business and provide solutions that keep your customers satisfied.

Overflow call assistance

You may already have a team of excellent customer service specialists. But if your call volume is exceeding what they can handle on their own, our agents are the solution. We can supplement your existing capabilities, ensuring that your customers never have to be put on hold.

Custom Pricing

Answering services are not one-size-fits-all. Whatever your industry or the size of your business, Contact One can develop a cost-effective solution for your customer service needs.

24/7 service call management, relaying service requests via text message
  • Calls per month: 50
  • Monthly coverage: 60 hours
  • Average monthly invoice: $120
24/7 receptionist services for two different locations. Appointment booking and rescheduling, message taking, call forwarding
  • Calls per month: 1000-1200
  • Monthly coverage: 510 hours
  • Average monthly invoice: $4,750
Schedule management, relaying sales calls, message taking and call forwarding during overflow periods and while all staff are in the field
  • Calls per month: 200-250
  • Monthly coverage: 170 hours
  • Average monthly invoice: $580
After hours and weekends call management: Message taking and call forwarding to on-call attorney
  • Calls per month: 120
  • Monthly coverage: 90 hours
  • Average monthly invoice: $185
Call and schedule management, including appointment setting, when in-house team is unavailable
  • Monthly Coverage: 200 hours
  • Calls per month: 300
  • Average monthly invoice: $875
After-hours and overflow service call management for prompt, 24/7/365 response to emergency service requests
  • Calls per month: 330 during peak summer months
  • Monthly coverage: 220 hours
  • Average monthly invoice: \$625
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